Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of LAURA MM

LAURA MM

April 16, 2025

5  out of  5
rating by LAURA MM
"Great Staff and always handling the questions or inquiries of my policy promptly. I appreciate their positive attitude and as always, their focus is on helping the customers. thank you Alycia and Janet! you all are a wonderful team to work with!"
We responded:
"Laura, thank you so much for your wonderful review! I'm happy to hear that our team, especially Janet, has been able to assist you promptly and with a positive attitude. We always aim to focus on helping our customers, and your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Profile photo of Shai

Shai

April 16, 2025

5  out of  5
rating by Shai
"I have had a great experience with my agent Alicia and everyone that I have worked with in the office. Janet is always so helpful. 🙂"
Profile photo of Monica Tidwell

Monica Tidwell

April 14, 2025

5  out of  5
rating by Monica Tidwell
"I called the office for assistance over the weekend but forgot they were closed. Vanessa promptly gave me a call the next business day. She addressed all of my concerns and put me i the right direction saving me 100's of dollars. I love my agent and her staff!!! @v"
Profile photo of Chelsea Allen

Chelsea Allen

April 14, 2025

5  out of  5
rating by Chelsea Allen
"She was excellent and helped me stay in budget"
Profile photo of Jessika

Jessika

April 9, 2025

5  out of  5
rating by Jessika
"I had a wonderful experience very helpful and pleasant and patient and answered all my questions and concerns"
Profile photo of Trap Pablo

Trap Pablo

March 28, 2025

5  out of  5
rating by Trap Pablo
"👍🏼👍🏼"
Profile photo of BW Perez

BW Perez

March 24, 2025

5  out of  5
rating by BW Perez
"I have been using Alecia Francis with State Farm as my agent since I’ve moved to Texas for auto and life insurance and it’s always been the best! Recently got an increase to my home owners insurance, submitted a quote request from Alecia Francis office for assistance while I was at work. Vanessa Beltran not long after called me letting me know she was able to get a quote and behold the quote was way better than I expected and received discounts for multi line. Vanessa made this soooo easy and stress free, because the increase to the current home owners insurance I had was a big jump for my family! I can’t say enough about Alecia’s office and her amazing team! Thank you again Vanessa for helping me and making this switch so easy and smooth! You all are blessings!"
Profile photo of Nicole W.

Nicole W.

March 24, 2025

5  out of  5
rating by Nicole W.
"Vanessa assisted me. She made the transition from state to state policy very easy. Vanessa was professional and courteous. She was efficient and knowledgeable. I recommend Alecia Francis State Farm services for auto need."
Profile photo of Linda Majors

Linda Majors

March 21, 2025

5  out of  5
rating by Linda Majors
"Great service."
Profile photo of Elton Brock

Elton Brock

March 14, 2025

5  out of  5
rating by Elton Brock
"Ashley was very professional and she displayed so much professionislm, care and concerns. She was very welcoming to me when I arrived. Need more people like her."
Profile photo of Khalon Selmon

Khalon Selmon

March 14, 2025

5  out of  5
rating by Khalon Selmon
"Very helpful"
Profile photo of 3DBulletinBoards1

3DBulletinBoards1

March 4, 2025

5  out of  5
rating by 3DBulletinBoards1
"This is a great insurance office! I have enjoyed working with Janet for many years! She’s great! I recommend her and Alecia for your insurance needs!"
We responded:
"Thank you for your review. We appreciate you referring your family and friends to our agency."
Profile photo of Melissa Jackson

Melissa Jackson

February 18, 2025

5  out of  5
rating by Melissa Jackson
"Mel was very informative and patient with me adding on to my auto policy. She provided excellent advice and offered additional services in case I or anyone needs assistance. I would recommend Alecia Francis Agency to friends and family."
Profile photo of LaQuoter Hashaway

LaQuoter Hashaway

February 13, 2025

5  out of  5
rating by LaQuoter Hashaway
"I highly recommend, she was very knowledgeable and assisted my needs."
Profile photo of summer jackson

summer jackson

February 13, 2025

5  out of  5
rating by summer jackson
"I had an amazing experience with Ms. Rosalind! She was very thorough and patient with explaining what my auto policy consists of, as well as answering all my questions with care. I would definitely recommend Alecia Francis for all your insurance needs.❤️"
Profile photo of Paula Gill

Paula Gill

February 11, 2025

5  out of  5
rating by Paula Gill
"Roslyn was very knowledgeable helpful and pleasant I will most definitely recommend other people to you"
Profile photo of Russell Cosby

Russell Cosby

February 4, 2025

5  out of  5
rating by Russell Cosby
"Aiesha Harper guided us through and was a pleasure to deal with in writing our homeowner and both auto policies. Thank you!"
Profile photo of Demetrius Johnson

Demetrius Johnson

January 28, 2025

5  out of  5
rating by Demetrius Johnson
"Great customer service as always Miss Aisha Harper was great and taken care of my needs thank you so much for being a great insurance company."
Profile photo of Abelino Menchaca

Abelino Menchaca

January 25, 2025

5  out of  5
rating by Abelino Menchaca
"Aiesha was so helpful and is saving me tons of money by switching. I'm so glad she called me when she did."
Profile photo of Rita Key

Rita Key

January 16, 2025

5  out of  5
rating by Rita Key
"It's always a pleasure speaking with Vanessa! I'm so thankful for her assistance."
We responded:
"Vanessa is indeed a valuable member of our team. I'm glad to hear she was able to assist you effectively by truly listening and resolving your concerns. Your appreciation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Profile photo of Hilda Garcia

Hilda Garcia

January 14, 2025

5  out of  5
rating by Hilda Garcia
"Courtney is the best, always willing to go the extra mile to assist and answer all my questions!!!🙌🏻"
Profile photo of Billy Gaut

Billy Gaut

December 31, 2024

5  out of  5
rating by Billy Gaut
"Everything went great.thanks"
We responded:
"We pride ourselves on providing Remarkable Service. Thank you for trusting your insurance needs with our agency. "
Profile photo of Clarissa Mccarty

Clarissa Mccarty

December 31, 2024

5  out of  5
rating by Clarissa Mccarty
"Vanessa is very friendly and helpful"
We responded:
"Hi Clarissa. Thank you for providing this feedback. We are thankful that you chose our agency for your insurance needs."
Profile photo of Brian Kelly

Brian Kelly

December 24, 2024

5  out of  5
rating by Brian Kelly
"Great! no BS, just what I asked for."
We responded:
"Thank you Brian for choosing Alecia Francis State Farm Agency for your insurance needs."
Profile photo of Chad Cotton

Chad Cotton

December 17, 2024

5  out of  5
rating by Chad Cotton
"Have been a client at this office for several years. The service is EXCELLENT. Courtney has helped me most recently, but all of her employees provide an effortless experience. If you need insurance by the best in the DFW I’d recommend no other than Alecia Francis State Farm!!"
We responded:
"Chad, it has been an absolute pleasure servicing your insurance and financial service needs. Thank you for referring your family and friends."