State Farm® Insurance Agent Alecia Francis

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

BW Perez

March 24, 2025

5 out of 5

"I have been using Alecia Francis with State Farm as my agent since I’ve moved to Texas for auto and life insurance and it’s always been the best! Recently got an increase to my home owners insurance, submitted a quote request from Alecia Francis office for assistance while I was at work. Vanessa Beltran not long after called me letting me know she was able to get a quote and behold the quote was way better than I expected and received discounts for multi line. Vanessa made this soooo easy and stress free, because the increase to the current home owners insurance I had was a big jump for my family! I can’t say enough about Alecia’s office and her amazing team! Thank you again Vanessa for helping me and making this switch so easy and smooth! You all are blessings!"

Khalon Selmon

March 14, 2025

5 out of 5

"Very helpful"

3DBulletinBoards1

March 4, 2025

5 out of 5

"This is a great insurance office! I have enjoyed working with Janet for many years! She’s great! I recommend her and Alecia for your insurance needs!"

We responded:

"Thank you for your review. We appreciate you referring your family and friends to our agency."

summer jackson

February 13, 2025

5 out of 5

"I had an amazing experience with Ms. Rosalind! She was very thorough and patient with explaining what my auto policy consists of, as well as answering all my questions with care. I would definitely recommend Alecia Francis for all your insurance needs.❤️"

Russell Cosby

February 4, 2025

5 out of 5

"Aiesha Harper guided us through and was a pleasure to deal with in writing our homeowner and both auto policies. Thank you!"

Abelino Menchaca

January 25, 2025

5 out of 5

"Aiesha was so helpful and is saving me tons of money by switching. I'm so glad she called me when she did."

Hilda Garcia

January 14, 2025

5 out of 5

"Courtney is the best, always willing to go the extra mile to assist and answer all my questions!!!🙌🏻"

Billy Gaut

December 31, 2024

5 out of 5

"Everything went great.thanks"

We responded:

"We pride ourselves on providing Remarkable Service. Thank you for trusting your insurance needs with our agency. "

Brian Kelly

December 24, 2024

5 out of 5

"Great! no BS, just what I asked for."

We responded:

"Thank you Brian for choosing Alecia Francis State Farm Agency for your insurance needs."

Jeanette Murphy

December 16, 2024

5 out of 5

"Janet Adoue is absolutely the best agent in the world. She always has time to talk through things with me and point out the up and down sides of various coverages for my specific needs. That's why even after moving to Houston in Sept 2023, I still have my favorite agent in Duncanville TX"

We responded:

"Thank you for continuing to allow our agency to assist you with all of your insurance needs. We are honored to have you as part of our State Farm family."

Jennifer Dennington

December 3, 2024

5 out of 5

"Great service!!!!"

We responded:

"We are honored that you chose our agency to assist you with your insurance needs."

Argusta White

November 7, 2024

5 out of 5

"Alecia Francis and Team provides excellent customer service and is customer focused/care oriented. Thanks!"

We responded:

"Argusta, thank you for your kind words! I'm glad to know that our team’s dedication to excellent customer service and care has made a positive impact. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"

78ediane

October 18, 2024

5 out of 5

"I just finished doing business w/Aiesha from Alecia Francis State Farm & not only is she accommodating, but her customer service is more than 5-star! I give her 10 stars. Go to her/them for your insurance needs. You won't be disappointed!"

We responded:

"Aiesha and I are so happy you had such a positive experience with our office! Your kind words about her accommodating nature and exceptional customer service mean a lot to us. We always strive to provide the best service possible, and it’s wonderful to know we met your expectations. If you need any further assistance, don’t hesitate to reach out. Thank you for your recommendation! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"

Nicole W.

March 24, 2025

5 out of 5

"Vanessa assisted me. She made the transition from state to state policy very easy. Vanessa was professional and courteous. She was efficient and knowledgeable. I recommend Alecia Francis State Farm services for auto need."

Linda Majors

March 21, 2025

5 out of 5

"Great service."

Elton Brock

March 14, 2025

5 out of 5

"Ashley was very professional and she displayed so much professionislm, care and concerns. She was very welcoming to me when I arrived. Need more people like her."

Melissa Jackson

February 18, 2025

5 out of 5

"Mel was very informative and patient with me adding on to my auto policy. She provided excellent advice and offered additional services in case I or anyone needs assistance. I would recommend Alecia Francis Agency to friends and family."

LaQuoter Hashaway

February 13, 2025

5 out of 5

"I highly recommend, she was very knowledgeable and assisted my needs."

Paula Gill

February 11, 2025

5 out of 5

"Roslyn was very knowledgeable helpful and pleasant I will most definitely recommend other people to you"

Demetrius Johnson

January 28, 2025

5 out of 5

"Great customer service as always Miss Aisha Harper was great and taken care of my needs thank you so much for being a great insurance company."

Rita Key

January 16, 2025

5 out of 5

"It's always a pleasure speaking with Vanessa! I'm so thankful for her assistance."

We responded:

"Vanessa is indeed a valuable member of our team. I'm glad to hear she was able to assist you effectively by truly listening and resolving your concerns. Your appreciation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"

Clarissa Mccarty

December 31, 2024

5 out of 5

"Vanessa is very friendly and helpful"

We responded:

"Hi Clarissa. Thank you for providing this feedback. We are thankful that you chose our agency for your insurance needs."

Chad Cotton

December 17, 2024

5 out of 5

"Have been a client at this office for several years. The service is EXCELLENT. Courtney has helped me most recently, but all of her employees provide an effortless experience. If you need insurance by the best in the DFW I’d recommend no other than Alecia Francis State Farm!!"

We responded:

"Chad, it has been an absolute pleasure servicing your insurance and financial service needs. Thank you for referring your family and friends."

E

December 3, 2024

5 out of 5

"Alecia was so easy to work with! Made the process so easy and smooth. I’m a new customer and I’m very pleased with my quote and service. Thank you!!"

We responded:

"Thank you for choosing our staff of agents to provide you with Remarkable customer care."

Quanique Johnson

November 13, 2024

5 out of 5

"From the very start, their team has been responsive, professional, and genuinely caring. They walked me through all the options, ensuring I fully understood my policy and felt confident in my coverage. Whenever I’ve needed assistance, they’ve been quick to respond and made everything as stress-free as possible. Knowing I’m covered by a company that values my peace of mind means a lot. Highly recommend Alecia Francis to anyone looking for reliable and trustworthy insurance!"

We responded:

"Quanique, thank you so much for your wonderful review! I'm glad to know that our team has been responsive, professional, and genuinely caring from the start. It's great that you felt confident in your coverage and appreciated the thorough explanations of your policy options. We're happy to make the process as stress-free as possible for you. Your recommendation means a lot to us. If you ever need further assistance, we're here for you! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"