State Farm® Insurance Agent Alecia Francis

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Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Raven DeBose

November 14, 2023

5 out of 5

"Ms. Janet was extremely helpful and great customer service"

quyen nguyen

November 10, 2023

5 out of 5

"I really enjoy working with Alecia's team, they answer their phones with joy and professionalism. They have helped me find the best deal for my family's vehicles. Thank you for helping us find affordable coverage"

NAE THOMPSON

November 9, 2023

5 out of 5

"Alecia and her staff are always so helpful. Alecia went above and beyond to provide me with exceptional customer service. She and her staff are very knowledgeable of their products and always provide a solution to my concerns."

Jeanette Murphy

November 8, 2023

5 out of 5

"Janet Adoue is the best insurance agent ever. She never loses patience with me and is always there when I need her."

Deann Falls

November 2, 2023

5 out of 5

"Outstanding Service , Thank you"

Brandy Moore

November 2, 2023

5 out of 5

"This is truly an amazing office! Alecia is a very talented woman! Her staff is amazing as well! I would recommend Alecia Francis- State Farm!"

Jacquelyn Polk

October 27, 2023

5 out of 5

"Thank you for the great service and knowledge you always provide me with regarding my Life, Auto and Home insurance policies."

Leticia Lee

October 24, 2023

5 out of 5

"StateFarm is awesome, and my agent Courtney was amazing I am so happy about my insurance. She was very pleasant and very professional the chic knows her job. Thank you Courtney. Alecia was also amazing she makes you laugh and very professional as well. Alecia thanks for doing a great job. These ladies Rock!!! Call StateFarm and ask to speak to Alecia and she will connect you to Courtney in that order!❤️"

Demetrius Johnson

October 18, 2023

5 out of 5

"Aiesha!! Very cordial and respectful and also knowledgeable about what I needed.... She checks all the boxes.. Great Asset to customer service.. Thanks Aiesha!!!"

bert kuipers

October 18, 2023

5 out of 5

"Fast, efficient, polite, informative. A pleasant experience."

Harold Woods

October 14, 2023

5 out of 5

"I would like to give a big “thank you” to Ms. Janet at State Farm on Main in Duncanville. In spite of her busy schedule, she immediately, without hesitation stopped her work to help complete needed paperwork for me that day. I am extremely grateful for her generosity and kind spirit as she worked timelessly to find the correct procedure to complete the forms. She is an amazing person and I am so appreciative of her help. I thoroughly enjoyed my visit with her. She’s the best !!!! By the way, she is a big “Mickey Mouse” fan should you ever need her services. Five Star review for her !!!! 🙏🏼❤️👍🏾 Sandy Woods"

Meredith Uhl

October 13, 2023

5 out of 5

"Janet Adoue was professional, knowledgeable and understanding while I dealt with issues with my lender's insurance department delayed payment of my homeowners policy premium."

Consuella Jackson

October 6, 2023

5 out of 5

"Enjoy the friendly and knowledgeable service that I received from Janet. She helped me to decide on affordable auto insurance and renters insurance for me and I appreciate that."

Connie Brown

October 6, 2023

5 out of 5

"Ms./Mrs. Janet you are the absolute Queen of customer service in America. I appreciate your vast knowledge and caring spirit. State Farm is lucky to have you."

David Ellis

October 5, 2023

5 out of 5

"Very pleased, Always professional"

Lili Urrutia

October 4, 2023

5 out of 5

"It' always so nice to call the Office State Farm, the nicest ladies take care of you immediately, you are very well taking care. Thanks for taking good care of me Mrs Janet Adoue."

True Magnet

October 4, 2023

5 out of 5

"Always pleasant, professional, accommodating, and courteous!"

Kendall Cloud

September 29, 2023

5 out of 5

"Vanessa was very helpful and explained very well"

Melodye Diavian

September 25, 2023

5 out of 5

"Hellooo!!!! I just wanted to say my first experience with you all was more than amazing I loved everyone that helped me out, answered all 10000 questions I had lol, and was just so kind to me, but I do want to send a special thanks to Ms.Janet! Ms.Janet has been a doll from beginning to hopefully almost end lol! She has made me feel so much better from the start of when I first got into my accident and could barely talk on the phone because I was crying and still shaken up to now, just calling checking up on me and keeping me update. She is a literal angel and is God sent! As someone who comes from only a customer service background when working, meeting other people who just care and have empathy makes my heart full because it’s not always when you’re helped by someone who just cares about you and your needs and not meeting some type of quota or timeframe. Ms.Janet deserves the world and more and all the good she has coming I can tell you that! Ms.Janet NEEDS A RAISE OR FIVE lol she deserves it! I love you Ms.Janet!!! You are a REAL MVP!!!"

Tanya Reeves

September 19, 2023

5 out of 5

"I have been with this agency since 2001, before Alecia bought the agency from Judy Howell. I have received the same great service that I received back then. Janet has always been honest, professional, compassionate and the absolute best. Alecia has been awesome with myself and my dad, they have him spoiled. Insurance can be very tricky and intimidating to say the least, I appreciate their honesty and overall drive to make sure we have the best coverages for our needs. Thank you both for all you do."

Anibal Celaya

September 18, 2023

5 out of 5

"Got hit on my passenger door side by another vehicle"

Tonya Ransom

September 13, 2023

5 out of 5

"I have been with State Farm for many many years. I have to say Janet takes very good care of my needs. Now that my daughters are grown she takes very good care of them too. She always looking out for us and goes above and beyond for us.Very sweet and caring. Alecia is the absolute best too. Very caring and patient. I really appreciate them both."

BeginnerBikeLife

August 31, 2023

5 out of 5

"Love the quick response and how helpful these ladies have been over the years"

Trey M

August 17, 2023

5 out of 5

"Patience and communication"

Sherilyn Jackson

August 16, 2023

5 out of 5

"Ms. Gorman was wonderful to work with. She is patient and very understanding. She explains everything thoroughly to ensure that you understand all aspects of the policy you will purchase."

What our customers say about us...

Raven DeBose

November 14, 2023

5 out of 5

"Ms. Janet was extremely helpful and great customer service"

quyen nguyen

November 10, 2023

5 out of 5

"I really enjoy working with Alecia's team, they answer their phones with joy and professionalism. They have helped me find the best deal for my family's vehicles. Thank you for helping us find affordable coverage"

NAE THOMPSON

November 9, 2023

5 out of 5

"Alecia and her staff are always so helpful. Alecia went above and beyond to provide me with exceptional customer service. She and her staff are very knowledgeable of their products and always provide a solution to my concerns."

Jeanette Murphy

November 8, 2023

5 out of 5

"Janet Adoue is the best insurance agent ever. She never loses patience with me and is always there when I need her."

Deann Falls

November 2, 2023

5 out of 5

"Outstanding Service , Thank you"

Brandy Moore

November 2, 2023

5 out of 5

"This is truly an amazing office! Alecia is a very talented woman! Her staff is amazing as well! I would recommend Alecia Francis- State Farm!"

Jacquelyn Polk

October 27, 2023

5 out of 5

"Thank you for the great service and knowledge you always provide me with regarding my Life, Auto and Home insurance policies."

Leticia Lee

October 24, 2023

5 out of 5

"StateFarm is awesome, and my agent Courtney was amazing I am so happy about my insurance. She was very pleasant and very professional the chic knows her job. Thank you Courtney. Alecia was also amazing she makes you laugh and very professional as well. Alecia thanks for doing a great job. These ladies Rock!!! Call StateFarm and ask to speak to Alecia and she will connect you to Courtney in that order!❤️"

Demetrius Johnson

October 18, 2023

5 out of 5

"Aiesha!! Very cordial and respectful and also knowledgeable about what I needed.... She checks all the boxes.. Great Asset to customer service.. Thanks Aiesha!!!"

bert kuipers

October 18, 2023

5 out of 5

"Fast, efficient, polite, informative. A pleasant experience."

Harold Woods

October 14, 2023

5 out of 5

"I would like to give a big “thank you” to Ms. Janet at State Farm on Main in Duncanville. In spite of her busy schedule, she immediately, without hesitation stopped her work to help complete needed paperwork for me that day. I am extremely grateful for her generosity and kind spirit as she worked timelessly to find the correct procedure to complete the forms. She is an amazing person and I am so appreciative of her help. I thoroughly enjoyed my visit with her. She’s the best !!!! By the way, she is a big “Mickey Mouse” fan should you ever need her services. Five Star review for her !!!! 🙏🏼❤️👍🏾 Sandy Woods"

Meredith Uhl

October 13, 2023

5 out of 5

"Janet Adoue was professional, knowledgeable and understanding while I dealt with issues with my lender's insurance department delayed payment of my homeowners policy premium."

Consuella Jackson

October 6, 2023

5 out of 5

"Enjoy the friendly and knowledgeable service that I received from Janet. She helped me to decide on affordable auto insurance and renters insurance for me and I appreciate that."

Connie Brown

October 6, 2023

5 out of 5

"Ms./Mrs. Janet you are the absolute Queen of customer service in America. I appreciate your vast knowledge and caring spirit. State Farm is lucky to have you."

David Ellis

October 5, 2023

5 out of 5

"Very pleased, Always professional"

Lili Urrutia

October 4, 2023

5 out of 5

"It' always so nice to call the Office State Farm, the nicest ladies take care of you immediately, you are very well taking care. Thanks for taking good care of me Mrs Janet Adoue."

True Magnet

October 4, 2023

5 out of 5

"Always pleasant, professional, accommodating, and courteous!"

Kendall Cloud

September 29, 2023

5 out of 5

"Vanessa was very helpful and explained very well"

Melodye Diavian

September 25, 2023

5 out of 5

"Hellooo!!!! I just wanted to say my first experience with you all was more than amazing I loved everyone that helped me out, answered all 10000 questions I had lol, and was just so kind to me, but I do want to send a special thanks to Ms.Janet! Ms.Janet has been a doll from beginning to hopefully almost end lol! She has made me feel so much better from the start of when I first got into my accident and could barely talk on the phone because I was crying and still shaken up to now, just calling checking up on me and keeping me update. She is a literal angel and is God sent! As someone who comes from only a customer service background when working, meeting other people who just care and have empathy makes my heart full because it’s not always when you’re helped by someone who just cares about you and your needs and not meeting some type of quota or timeframe. Ms.Janet deserves the world and more and all the good she has coming I can tell you that! Ms.Janet NEEDS A RAISE OR FIVE lol she deserves it! I love you Ms.Janet!!! You are a REAL MVP!!!"

Tanya Reeves

September 19, 2023

5 out of 5

"I have been with this agency since 2001, before Alecia bought the agency from Judy Howell. I have received the same great service that I received back then. Janet has always been honest, professional, compassionate and the absolute best. Alecia has been awesome with myself and my dad, they have him spoiled. Insurance can be very tricky and intimidating to say the least, I appreciate their honesty and overall drive to make sure we have the best coverages for our needs. Thank you both for all you do."

Anibal Celaya

September 18, 2023

5 out of 5

"Got hit on my passenger door side by another vehicle"

Tonya Ransom

September 13, 2023

5 out of 5

"I have been with State Farm for many many years. I have to say Janet takes very good care of my needs. Now that my daughters are grown she takes very good care of them too. She always looking out for us and goes above and beyond for us.Very sweet and caring. Alecia is the absolute best too. Very caring and patient. I really appreciate them both."

BeginnerBikeLife

August 31, 2023

5 out of 5

"Love the quick response and how helpful these ladies have been over the years"

Trey M

August 17, 2023

5 out of 5

"Patience and communication"

Sherilyn Jackson

August 16, 2023

5 out of 5

"Ms. Gorman was wonderful to work with. She is patient and very understanding. She explains everything thoroughly to ensure that you understand all aspects of the policy you will purchase."