State Farm® Insurance Agent Alecia Francis
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Quanique Johnson
November 13, 2024
5
out of
5
rating by Quanique Johnson
"From the very start, their team has been responsive, professional, and genuinely caring. They walked me through all the options, ensuring I fully understood my policy and felt confident in my coverage. Whenever I’ve needed assistance, they’ve been quick to respond and made everything as stress-free as possible. Knowing I’m covered by a company that values my peace of mind means a lot. Highly recommend Alecia Francis to anyone looking for reliable and trustworthy insurance!"
We responded:
"Quanique, thank you so much for your wonderful review! I'm glad to know that our team has been responsive, professional, and genuinely caring from the start. It's great that you felt confident in your coverage and appreciated the thorough explanations of your policy options. We're happy to make the process as stress-free as possible for you. Your recommendation means a lot to us. If you ever need further assistance, we're here for you! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Argusta White
November 7, 2024
5
out of
5
rating by Argusta White
"Alecia Francis and Team provides excellent customer service and is customer focused/care oriented. Thanks!"
We responded:
"Argusta, thank you for your kind words! I'm glad to know that our team’s dedication to excellent customer service and care has made a positive impact. We truly appreciate your feedback and look forward to continuing to assist you with your insurance needs. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Chris Guerrero
October 25, 2024
1
out of
5
rating by Chris Guerrero
"I cannot believe - that I requested to transfer agencies for over a week now and I’m being denied this request! Unprofessional! Alecia, how much longer are you going to ignore me! / Hold me hostage!"
We responded:
"Hi Christian. Our office has attempted to contact you on multiple occasions by calling and texting you, but have not received a response. You have already been in contact with the agent of your choosing and they can complete your request. You can also do so online. Please contact my office if you need assistance in doing so. We’d be glad to assist you if you contact us. Looking forward to assisting you with your transfer."
78ediane
October 18, 2024
5
out of
5
rating by 78ediane
"I just finished doing business w/Aiesha from Alecia Francis State Farm & not only is she accommodating, but her customer service is more than 5-star! I give her 10 stars. Go to her/them for your insurance needs. You won't be disappointed!"
We responded:
"Aiesha and I are so happy you had such a positive experience with our office! Your kind words about her accommodating nature and exceptional customer service mean a lot to us. We always strive to provide the best service possible, and it’s wonderful to know we met your expectations. If you need any further assistance, don’t hesitate to reach out. Thank you for your recommendation! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
LAURA MM
October 15, 2024
5
out of
5
rating by LAURA MM
"Great Staff and always handling the questions or inquiries of my policy promptly. I appreciate their positive attitude and as always, their focus is on helping the customers. thank you Alycia and Janet!"
We responded:
"Laura, thank you so much for your wonderful review! I'm happy to hear that our team, especially Janet, has been able to assist you promptly and with a positive attitude. We always aim to focus on helping our customers, and your appreciation means a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Michael Hunt
October 10, 2024
5
out of
5
rating by Michael Hunt
"Excellent and Speedy service"
Tonya Ransom
October 7, 2024
5
out of
5
rating by Tonya Ransom
"I have been with State Farm for many many years. I have to say Janet takes very good care of my needs. Now that my daughters are grown she takes very good care of them too. She always looking out for us and goes above and beyond for us.Very sweet and caring. Alecia is the absolute best too. Very caring and patient. I really appreciate them both."
We responded:
"Thank you for allowing us to assist you and your family."
shanda Anderson
October 4, 2024
5
out of
5
rating by shanda Anderson
"All of the staff is helpful. Janet is always so helpful and kind.Thanks Janet"
We responded:
"Thank you, Shanda, for your wonderful review! I'm happy to know that our staff has been helpful and that Janet's kindness and assistance stood out to you. We appreciate your feedback and look forward to continuing to provide you with excellent service. If you ever need anything, don't hesitate to reach out! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Marilyn Duffy
October 4, 2024
5
out of
5
rating by Marilyn Duffy
"Ms. Janet Adoue at Alecia Francis Agent - State Farm Insurance helps me with all my insurance issues. Thank you! 🤩"
We responded:
"Marilyn, thank you so much for your 5-star rating! I'm glad to know you had a positive experience with our office. If you ever need further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Debra Williams
October 3, 2024
5
out of
5
rating by Debra Williams
"Janet was great very helpful"
We responded:
"Thank you, Debra! I'm glad Janet could assist you so effectively. We appreciate your feedback and look forward to helping you with any future needs. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Lisa
October 1, 2024
5
out of
5
rating by Lisa
"Nice State Farm office but I just couldn’t operate without Janet! She is always kind, thorough, and helpful. To be honest, I can be a bit scattered at times and thankfully Janet has my back to make sure everything is always running smoothly with my accounts. I can’t overstate consistently how much stress Janet saves me! Other service here has been quite good but Janet just really stands out for amazing, personal service not only at SF but all other companies I work with."
We responded:
"Lisa, thank you so much for your kind words! We're grateful to have Janet on our team, and it's wonderful to know how much she has helped you. Her dedication to providing thorough and personal service is truly commendable. We're happy to hear that your experience with our office has been positive overall. If you ever need anything else, we're here to help. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Rita Key
September 26, 2024
5
out of
5
rating by Rita Key
"Vanessa is truly an asset to your establishment. She doesn't listen to respond, she listens to resolve. I'm so thankful for her assistance."
We responded:
"Vanessa is indeed a valuable member of our team. I'm glad to hear she was able to assist you effectively by truly listening and resolving your concerns. Your appreciation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Rose Futterknecht
September 7, 2024
5
out of
5
rating by Rose Futterknecht
"My dealings with Alecia certainly met my needs. She responded promptly to my questions and provided me with a competitive quote that I was pleased with. She has a professional, pleasant demeanor."
We responded:
"Rose, thank you for your positive review! I'm glad we could meet your needs and provide a competitive quote. Your kind words about my prompt responses and professional demeanor are much appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Sam Garcia
August 31, 2024
5
out of
5
rating by Sam Garcia
"Janet is Awesome!!! Always courteous and great customer service. Thank you for all you do."
We responded:
"Thank you, Sam! We're glad to hear that Janet provided courteous and great customer service. We appreciate your feedback and are grateful for your support. If you need any further assistance, feel free to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Brittaney Moody
August 21, 2024
5
out of
5
rating by Brittaney Moody
"My experience with State Farm is amazing"
We responded:
"Brittaney, thank you for sharing your positive experience with us! I'm glad you had an amazing time with State Farm. If you ever need assistance in the future, our office is here to help. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Lino Roque
August 21, 2024
5
out of
5
rating by Lino Roque
"Courtney Edwards at State Farm provided exceptional service and made the insurance process easy and stress-free. She’s incredibly knowledgeable, patient, and genuinely cares about her clients. Courtney took the time to explain my options clearly, ensuring I got the best coverage at a great rate. Her professionalism and personal touch make her a standout. I highly recommend her for anyone needing insurance services!"
We responded:
"Lino, thank you for your wonderful review. I'm glad to hear that Courtney provided exceptional service and made the insurance process easy and stress-free for you. Her knowledge, patience, and genuine care for clients are truly commendable. We appreciate your recommendation and are here for any future insurance needs you may have. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Bobbie Lintz
August 17, 2024
5
out of
5
rating by Bobbie Lintz
"Glad I was able to save on Homeowner’s and car insurance by bundling with State Farm Insurance. Vanessa was very professional and helpful when it was time for me to switch from a former insurance company."
We responded:
"Hey Bobbie, Thanks for the 5-star rating! I'm glad you're satisfied with our service. If you ever need anything else, feel free to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Tiffini
August 9, 2024
5
out of
5
rating by Tiffini
"Courtney was professional, courteous and quick. I am pleased!"
We responded:
"Hey Tiffini, thanks for the awesome review! I'm glad Courtney could provide you with professional, courteous, and quick service. If you need anything else, we're here to help! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Cleo Howard
August 8, 2024
5
out of
5
rating by Cleo Howard
"Vanessa was a pleasure to work with. She was so patient as I had so many questions that she answered completely and provided me with valuable insight that aided greatly in me making the best decision for now and the future. She was truthful and thorough in the entire process."
We responded:
"Hey Cleo, thanks so much for your awesome review! I'm really happy to hear that Vanessa was able to help you out and provide valuable insight. Her patience and thoroughness are truly appreciated, and I'm glad she could assist you in making the best decision for now and the future. If you have any more questions or need further assistance, we're here for you! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Shan Single
August 6, 2024
5
out of
5
rating by Shan Single
"I was referred to this location and absolutely love their professionalism. Alecia's agency works with you to make sure you have what you need within your policy. No matter you I talk to, I am greeted with patience and reassurance that all concern will be solved. If I could give 5 stars I would."
We responded:
"Thanks, Shan, for your awesome review! I'm so glad you appreciate our professionalism and the effort we put into making sure your policy fits your needs. It's wonderful to know that our team greets you with patience and reassurance. If you ever need anything else, we're here for you! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Abigayil Maayan
July 26, 2024
5
out of
5
rating by Abigayil Maayan
"Alecia was amazing! She answered all my questions and went back and added and removed items for me without complaint. Usually I feel hurried or like I am annoying agents with questions but not her! Definitely am happy with the service and all the help she gave us."
We responded:
"Hi Abigayil! I'm so glad you had a positive experience with our service! It's wonderful to know that you felt comfortable asking questions and making changes to your policy. We're always here to help and ensure you get the best service possible. If you need anything else, don't hesitate to reach out! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Lisa Gonzales
July 26, 2024
5
out of
5
rating by Lisa Gonzales
"Getting a quote, going through the changes I wanted, explaining important coverages and with patience for my many questions. I appreciate Aiesha's help so much. She even got me a discount for adding coverage I had said I dont want, that somehow lowered my overall cost. Highly recommend."
We responded:
"I’m so glad Aiesha was able to offer you more protection, while lowering your cost. Thank you for allowing us to help you create a personal protection plan."
Jena Fogle-Williams
July 24, 2024
5
out of
5
rating by Jena Fogle-Williams
"The BEST Insurance Agency ever. Customer Service is a 10 and they make you feel like family."
We responded:
"Thank you for this feedback, Mrs. Williams. We’re so thankful to have you and your family as part of the Alecia Francis State Farm Agency family."
Pius Coles
July 17, 2024
5
out of
5
rating by Pius Coles
"By far, the best local Agent I have worked with."
We responded:
"Hi Pius, thank you so much for your fantastic review! I'm so glad you had a great experience with our office. We're always here to help with any of your insurance needs! - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"
Terence Dumas
July 11, 2024
5
out of
5
rating by Terence Dumas
"Janet responded to my request within 24hours. Confirmed my changes and sent over requested document within 30 minutes of call and also sent requested document to my leasing office."
We responded:
"Thank you for sharing your positive experience, Terence! I'm glad Janet was able to assist you promptly and efficiently with your changes and document requests. We appreciate your kind words and are happy to have been able to help you and your leasing office. If you need anything else, feel free to reach out. - Alecia Francis - State Farm Insurance Agent, Duncanville, TX"